Unfortunately, all (electrical or technical) devices can malfunction. Heat pumps can also suffer from various defects and error messages. Very annoying of course. If your heat pump is suffering from this, you want it fixed as soon as possible. You can reset the heat pump yourself, but unfortunately, this will not solve the problem in many cases. Is your heat pump in need of repair? We will tell you which steps to take to get the problem fixed quickly. Of course, you would also like to know the costs for heat pump repair. And you can read why heat pump maintenance is so important for your heat pump.
Heat pump maintenance is important
Prevention is better than cure, also with a heat pump this is certainly true. That is why it is important to have your heat pump serviced regularly. This way, a professional can detect wear or problems in time and prevent larger breakdowns. You can choose to have someone visit you every year or every two years for heat pump maintenance, this can easily be booked every year via Zoofy. Otherwise, there is a bigger chance that your heat pump will cause problems and that's something you don't want to happen. Regular heat pump maintenance also ensures that the device functions in the most optimal and energy efficient way.
What to do when your heat pump needs repair
Is it too late for heat pump maintenance and does your heat pump need repairs? Before calling in a heat pump technician, it's useful to go through a few steps. This way, a heat pump installer can fix the malfunction as soon as possible.
Check the warranty and maintenance contract
If you bought your heat pump not that long ago and it is already causing problems, it might still be covered by the warranty. The standard warranty period is two years. Some suppliers extend this period, but this is not standard. So check this carefully before calling in a professional. It can save you a lot of money. It is also wise to check whether you have a maintenance contract and whether this contract includes heat pump repair.
Write down the error message
Before you try to reset the heat pump yourself, it is wise to write down the error message. This error message can be a number, but also a code. Also write down the date, so that you can later pass on the complete information to the heat pump installer. If there are other things that stand out about the heat pump, such as a flickering screen, it is also useful to write this down. This will give the installer the most complete picture possible. If you still have the manual of the appliance, you can often look up the error code in it yourself. This can give you a slightly better indication of what is wrong with the appliance and what will be needed for the heat pump repair.
Check the water pressure and look for irregularities
Apart from the error message, you can check a few things yourself. Check that the pressure on the manometers is correct. This should be between 0.5 and 2 bar in the source system and between 0.9 and 2 bar in the central heating pipe. You can also check whether there is sufficient water in the central heating system. If this is not the case, you can top it up yourself. The heat pump itself may also contain too little water, but this is more difficult to fill up. This is because glycol is added to the water. It is therefore better to let a professional refill the water. Do check the device yourself for other irregularities and write these down.
Perform a reset
You can reset your heat pump once every 24 hours. Do not reset more than once, as this can confuse the device. The heat pump has a reset button, or you can choose this option in the menu. If you cannot find these two options, you can also disconnect the plug from the wall socket. Wait a few minutes before plugging it in again. The heat pump will also reset itself. It is possible that the reset will solve the problem, but the chances are that it will not work. It is also possible that the problem temporarily disappears after the reset, but returns after some time. Even then, it is wise to call in a heat pump installer to really solve the problem.
Costs for heat pump repair
When it's time to hire a heat pump mechanic, you want to know what it will cost. This price depends on a number of different aspects. Besides that, the costs for heat pump repair depend on what exactly needs to be repaired.