Frequently Asked Questions

We help you quickly find the right craftsman for your job. You indicate what needs to be done and when you want to be helped. We ensure that you are connected to a professional in your area. You therefore never have to call around in a meaningless way for home help.

On our site you select or search for your job. Enter your zip code and indicate when you want to be helped. Describe what needs to be done and press send. After you have confirmed your request via email, we will do the rest.

We use a network of professionals from all over the Netherlands. We always do our utmost best to find you the best available professional. But in the event of large crowds or in some less inhabited parts of the Netherlands, it can unfortunately happen that we cannot find someone fast enough. When this happen we will contact you to explain and look for a solution.

The professional is happy to drive your way for smaller jobs. But of course he needs to earn a decent living and cover the fixed costs of his van, insurance, tools and other expenses. Since we do not charge you any call out costs we allow the connected pro’s to always charge you the first hour.

You can request your job online 24 hours a day. Do you have a question? Send an e-mail to [email protected] We are open from Monday to Friday from 8 am to 9 pm. On Saturday and Sunday from 9 am to 5 pm.

As long as your job request has not been confirmed, you can always cancel free of charge. Do this via the booking page of your job. You can reach this via the link in the email you received. If a professional has already accepted your request, cancel at least 48 hours before the start of the job. Otherwise we will charge you the applicable service costs. If the professional is already on the way, then 30 euros in cancellation costs will be added. Urgent requests can never be canceled free of charge.

Yes. As soon as your job has been picked up, you will receive the details of the professional who is coming to help. You can then call him to discuss everything. We always urge the professional to contact you in advance.

The professional is responsible for the proper completion of the job. If you are not satisfied with the final result, inform this directly to the professional or notify us within 72 hours of receipt of the invoice by e-mail. Your pro can still solve the problem directly for you in most cases. We always insist on him / her to do a proper job. In some cases we send another expert to solve the problem. Read more about this in our conditions.

With our service we offer you a network of professionals throughout the Netherlands. We try to connect you as soon as possible with the right professional. A whole system has been built for this. We make phone calls, send text messages, notify pro's as fast as we can. The service fee covers these costs.