General
We help you quickly find the right craftsman for your job. You indicate what needs to be done and when you want to be helped. We ensure that you are connected to a professional in your area. You therefore never have to call around in a meaningless way for home help.
On our site you select or search for your job. Enter your zip code and indicate when you want to be helped. Describe what needs to be done and press send. After you have confirmed your request via email, we will do the rest.
We use a network of professionals from all over the Netherlands. We always do our utmost best to find you the best available professional. But in the event of large crowds or in some less inhabited parts of the Netherlands, it can unfortunately happen that we cannot find someone fast enough. When this happen we will contact you to explain and look for a solution.
The professional is happy to drive your way for smaller jobs. But of course he needs to earn a decent living and cover the fixed costs of his van, insurance, tools and other expenses. Since we do not charge you any call out costs we allow the connected pro’s to always charge you the first hour.
You can request your job online 24 hours a day. Do you have a question? Send an e-mail to klantenservice@zoofy.nl. We are open from Monday to Friday from 8 am to 9 pm. On Saturday and Sunday from 9 am to 5 pm.
Jobs
As long as your request has not yet been confirmed by a pro, you can cancel for free. This is only possible via the special telephone number on the status page of your job. (Mon-Fri: 8:00 am-6:00pm, Sat / Sun: 9:00 am-5:00pm). In this way we can process it immediately and inform the professional about it.
You can reach this page via the green button in the confirmation email you receive from us.
As long as your request has not been picked up by a professional, you can cancel or change the date for free.
If your job has already been picked up by a professional, the following rules apply:
- If your job has been picked up, you can cancel for free up to 48 hours before the appointment.
- If you cancel the appointment within 48 hours before the agreed date and the professional is not yet on the way, Zoofy will charge you the service fee as indicated at the job.
- If you cancel the appointment within 48 hours and the professional is already on the way, the professional may charge you 1 hour's wages and the applicable service fee.
- For that reason, you can never cancel urgent requests that have been picked up free of charge.
PLEASE NOTE: an urgent request cannot be canceled free of charge between 6 p.m. and 8 a.m. In that case, we will continue to search for a professional and send a professional to you for the chosen rate. As soon as you have received a confirmation email, it will state the number at which you can reach the professional.
Yes. As soon as your job has been picked up, you will receive the details of the professional who is coming to help. You can then call him to discuss everything. We always urge the professional to contact you in advance.
The professional is responsible for the proper completion of the job. If you are not satisfied with the final result, inform this directly to the professional or notify us within 72 hours of receipt of the invoice by e-mail. Your pro can still solve the problem directly for you in most cases. We always insist on him / her to do a proper job. In some cases we send another expert to solve the problem. Read more about this in our conditions.
Payment
With our service we offer you a network of professionals throughout the Netherlands. We try to connect you as soon as possible with the right professional. A whole system has been built for this. We make phone calls, send text messages, notify pro's as fast as we can. The service fee covers these costs.