Frequently Asked Questions

We help you quickly find the right craftsman for your job. You indicate what needs to be done and when you want to be helped. We ensure that you are connected to a professional in your area. You therefore never have to call around in a meaningless way for home help.

Find your job that you want to have done, enter your details and press send. We only share your data with the professional who will pick up your job and visit you to fix the job. If your application has been accepted by a professional, you will immediately receive a confirmation email of the appointment. It states the two-hour period within which you can expect the professional. Keep in mind that the minimum order quantity for each job is 1 hour.

You can make an appointment via the website 24 hours a day, 7 days a week. If you opt for an urgent request, a professional will help you within 24 hours (but usually the same day). For all other times you can schedule appointments from 8 a.m. to 9 p.m.

It is the professionals themselves who determine whether or not they will take on your job. Although in the vast majority of cases it goes quickly and well, we can never give a 100% guarantee for that reason. Tip: give a clear description of your job and choose different moments that suit you. That way your job is usually handled the fastest. Even if it doesn't work out, you will always receive an automatic message from us by email.

Yes! You or someone else must be present to let the craftsman in. Whether you are also present during the execution of the job is up to you. We always advise you to stay at home until after the job has been completed. Please note: if no one is at home and the professional is standing in front of a closed door, we ask whether he calls you or sends you a message. He will then wait for a maximum of 20 minutes near your location. After that, he may charge 30 euros for lost income.

The craftsmen who are active on Zoofy are all registered with the Chamber of Commerce. The vast majority of them work as freelancers. When they register with Zoofy, they are screened by us in advance. For example, we check whether we come across any strange things or complaints online and always request a portfolio if in doubt. For example, we do our utmost to admit only good professionals. If a professional is online, we keep a close eye on his performance. That is why you will always receive an email after completing a job in which we ask you to assess the professional. Based on these assessments, we keep a score for every professional. If he (and sometimes she) scores unsatisfactory (a score of less than 3.6 out of 5), we will immediately terminate the collaboration.

The warranty period varies per job. Installation and assembly come with a standard warranty period of two months. In special circumstances (eg emergency repairs) this can be deviated from. It is always best to discuss the exact warranty period with the professional who will come to help you. You can also opt for our Zoofy Warranty Package. This is an optional warranty that aims to provide extra protection for your job. You pay €4.95 per job for this warranty package.

We require our craftsmen to have their own liability insurance. The professional is and remains responsible for the execution of the job and is always the first person to be addressed. If that is not possible, we offer a safety net. For example, you can also use our Zoofy warranty package. Please note: we can only offer support if you have the job done entirely via Zoofy. For that reason, never pay directly to the professional, but always to us via the payment link that you receive by text message or email.

The professional is happy to drive your way for smaller jobs. But of course he needs to earn a decent living and cover the fixed costs of his van, insurance, tools and other expenses. Since we do not charge you any call out costs we allow the connected pro’s to always charge you the first hour.

If your job is not listed anywhere on our site, you can choose the 'per hour' option and describe the job as clearly as possible. Tip: use the search function on the site by typing in terms such as 'replace tap', 'clear blockage', 'paint wall'.

No, as an online platform we choose to arrange as much as possible online. You will find most of the answers to your question on our customer service page. You can also report problems and complaints there.

Yes, after you have sent your job application you will receive another email from us. Via that email you will go to your booking page. There you can cancel or change an application as long as it has not yet been picked up by a professional. If your job has been completed, you will receive a confirmation email of the request and you can see on the status page who is coming to help you, how he (or very occasionally she) has been assessed by other customers and how you can reach the professional. Of course it is also possible to follow the status via the Zoofy consumer app.

As soon as your job has been completed, you will receive a confirmation email from us with the name of the professional and his telephone number. We always ask the professional to contact you before the appointment. But our advice is not to wait for that if you already have questions yourself. Contact the professional to discuss the job further.

As long as your job request has not been confirmed, you can always cancel free of charge. Do this via the booking page of your job. You can reach this via the link in the email you received. If a professional has already accepted your request, cancel at least 48 hours before the start of the job. Otherwise we will charge you the applicable service costs. If the professional is already on the road, then 30 euros in cancellation costs will be added. Urgent requests that have been accepted can never be canceled free of charge.

As long as your application has not yet been processed, you can change the date and time. This is only possible via your booking page. You can reach this page via the link in the email you receive from us. After the change, we will resend your application to our professionals. When your job has been picked up by a professional, the appointment is made. This cannot be changed anymore.

In the case of an urgent job, a professional will come to you within 24 hours (but usually the same day) to help. We are keeping a close eye on this application because it is urgent. We are dependent on the availability of the affiliated professionals at that time. We aim to email you a confirmation of the appointment within 20 minutes. If that is not possible, we will contact you. Please note: if your urgent request has been picked up by a professional, you can no longer cancel it for free. For more information, see the question 'Can I cancel my job request?'

Zoofy is not a comparison site where you can request quotes without obligation. You can make an appointment with us immediately for a job to be carried out at a fixed rate at a time that suits you best. A professional spends time (and therefore money) on drawing up a professional quotation. After all, nobody works for free. The professional may charge €50 for the time he spends coming by, estimating the situation and measuring measurements. The professional must then draw up a professional quotation. If you agree with his proposal, he will deduct the calculated amount after the job has been carried out.

If you have not received a confirmation of your request by e-mail, always check your spam folder or unwanted e-mail folder. Note: you have received an email but no confirmation of the appointment yet. Then check the booking page of your application to keep an eye on the process. You can reach this page via the link in the email you receive from us.

That is of course up to you to determine. If you arrange the material yourself, it may be a bit of a hassle, but it is usually cheaper. When you ask the professional to collect material, he incurs costs (time) that he can pass on in the form of a surcharge. This is the normal course of business. As soon as you receive the contact details of the professional, we ask you to call him so that you can discuss the details of the job. Please note: if the professional arrives at the job and it turns out on the spot that material is needed that he was not aware of, he will charge an amount of €35 for the time he spends getting materials. For that reason, make clear agreements in advance!

Yes. As soon as your job has been picked up, you will receive the details of the professional who is coming to help. You can then call him to discuss everything.

That is of course up to you to determine. If you arrange the material yourself, it may be a bit of a hassle, but it is usually cheaper. When you ask the professional to fetch material, he incurs costs (time) that he can pass on in the form of a surcharge. This is the normal course of business. As soon as you receive the contact details of the professional, we ask you to call him so that you can discuss the details of the job. If the professional arrives at location and it turns out that certain materials are needed that he was not aware of, he will charge an amount of €35 for the time he spends getting these materials. To prevent this, make clear agreements in advance!

The warranty period varies per job. Installation and assembly come with a standard warranty period of two months. In special circumstances (eg emergency repairs) this can be deviated from. It is always best to discuss the exact warranty period with the professional who will come to help you. You can also opt for our Zoofy Warranty Package. This is an optional warranty that aims to provide extra protection for your job. You pay €4.95 per job for this warranty package.

The professional is responsible for the proper completion of the job. If you are not satisfied with the final result, inform this directly to the professional or notify us within 72 hours of receipt of the invoice by e-mail. Your pro can still solve the problem directly for you in most cases. We always insist on him / her to do a proper job. In some cases we send another expert to solve the problem. Read more about this in our terms and conditions.

We communicate rates that apply to 1 person who carries out the job. When a professional considers it necessary to perform the job together with a colleague (for example in connection with safety or insurance), it is allowed to charge a double hourly rate. Of course, the professional will discuss this with you prior to the job.

After completing the job, the professional enters all the data into our app. He also indicates how many hours he has worked and what he has lost in material. When he has finished entering, he will send the data. At that moment you will receive an invoice from us by email containing a payment link. You will also receive a Tikkie by text message with which you can pay the invoice immediately. Please note: we can only offer support if you have the job done entirely via Zoofy. For that reason, never pay directly to the professional, but always to us via the payment link that you receive by text message or email. We keep the money in custody for a while so that we can be sure that the job has been done well.

You always pay to Zoofy. You can do this via the payment link that you receive from us by email and text message. Never pay directly to the professional. We will hold on to the amount received from you for a while before we release it to the professional. This offers you and us the certainty that the job has actually been done well. Please note: we can only offer support if you have the job done entirely via Zoofy. For that reason, never pay directly to the professional, but always to us via the payment link that you receive by text message or email.

The professional may pass on the parking costs to you. These costs are listed separately on the invoice that you will receive by email after the job.

When you apply for a job, you are the client for the professional. Simply put: your name is on the invoice and so you are responsible for payment. Zoofy and the professional are completely outside the agreements that a tenant makes with his or her landlord.

No, unfortunately that is not possible. The person requesting the job is responsible for paying the invoice. You are the client for the professional and your name is on the invoice. You can pay the invoice to Zoofy and then submit it to the insurer. This will then transfer the money to your account.

No, this is not possible. After completion of the job you will immediately receive an invoice by e-mail or QR. You will also receive a payment request from Tikkie by text message. You must pay the invoice immediately upon receipt.

After completion of the job you will receive an invoice by email that you pay directly via iDeal or Tikkie. Finally, the service is delivered. We hold the amount received for a while before we release it to the professional. That is a reassuring idea for you in case something went wrong later on. If the immediate payment is not made, you will receive a reminder after 4 days. In the event of a second reminder, we will charge an administration fee of €7.50. We do this because we then have to incur additional costs. Please note: we can only offer support if you have the job done entirely via Zoofy. For that reason, never pay directly to the professional, but always to us via the payment link that you receive by text message or email.

You can easily apply the discount code via your personal booking page. When you click on the link in the booking confirmation that you have received from us by email, you will be directed to this page. At the top right is a button 'details', when you click on this you can enter the discount code at the bottom of the page. This works almost the same via the Zoofy consumer app. Go to bookings, select the correct job and click on the 'details' button. You can add the code at the bottom of the page.

Rates may vary per category and per job. You will always see the applicable rates in advance when requesting a job. We charge hourly rates for some jobs. For certain jobs a fixed price or a m2 price applies. In this way we try to inform you in advance as well as possible. This way you can often make a good estimate yourself of what something will cost. For some jobs we also show a calculator that will provide you with a target price. The minimum order is always 1 hour of labor. Only in this way does it pay for a professional to come to you for a small job.

All prices we use are based on averages that we receive from our affiliated professionals. Rates can sometimes vary from day to day and depend on the time and crowds at the time. Before you submit your application, we will always show you the applicable rates so that you are always aware of them.

No, at Zoofy we do not charge call-out costs. This is also the agreement we have made with the professionals. Call-out costs (or travel costs to the appointment) are not necessary, because we only work with local professionals. If a job is too far away from them, they have the freedom not to accept your request.

Zoofy is a platform that sends your job request directly to one of the thousands of professionals who are affiliated with us. Behind the scenes, a team works hard so that you can find a good professional as quickly as possible. An entire system has been built for this. The service fee covers part of those costs and ensures that we can do everything we can to bring your job to a good end result.

In the event of an urgent job, we pull up all the stops and we want you to be helped as quickly as possible and to know where you stand. Professionals charge a higher rate for emergency service. They slide in their agenda to help you as soon as possible. They often set aside other work for that. The rates can fluctuate and we always show you before you send your request.

After your job has been accepted, you will immediately receive the details of the professional who will help you by email. Keep the following in mind: Always only use the telephone number you receive from us to contact the professional; If you cannot reach the professional by phone, send him a text message or Whatsapp with the request to call you back; Professionals are busy people. It may happen that they are busy with a job or are on their way to another appointment, so that they cannot respond immediately. Is there something going on that really can't wait, go to our customer service page. In an emergency we will respond quickly. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.

We expect the professionals on our platform to adhere to the applicable agreements and to behave professionally. It is also important to arrive on time. The confirmation e-mail states the time period of 2 hours during which the professional will visit you. If the period has expired and the professional is still absent, please wait another 15 to 20 minutes before contacting us. Try to reach the professional yourself first. It is possible that there is force majeure (an unexpected event such as a car breakdown or an accident) as a result of which he is delayed. Go to our customer service page where you can report this problem. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.

The professional has picked up your job and indicates that he will be present at the time you have chosen. He can only reschedule the appointment with your permission. Up to 48 hours in advance, he can only cancel a job with us for an urgent reason. In the event that this happens, we will always contact you and we must ensure that you are still helped. Please visit our customer service page for assistance. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.

Always discuss clearly in advance with the professional whether material is needed. He can then prepare well. If agreements have been made about this and the professional does not arrive well prepared for the job, we offer our apologies. Ask the professional to solve the problem after all without charging extra time. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.

To report problems or complaints, please visit our customer service page. The reason for this is that we would like to help you by looking for all relevant data. In addition, in some cases we have to discuss a complaint or problem with a third party. In the interest of all parties, we would like to have everything in black and white. This is to avoid misunderstandings. The professional is responsible for the proper completion of the job. If you are not satisfied with the end result, tell the professional immediately or report it within 72 hours of receipt of the invoice. In most cases, the professional can still solve the problem for you immediately. We always urge him/her to do so. In some cases we send another professional to solve the problem. This is also clearly described in our terms and conditions. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.

That's very annoying to hear. We naturally ask our affiliated professionals to do good work and put customer satisfaction first. The professional is responsible for the proper completion of the job. If you are still not satisfied with the end result, tell the professional immediately or report it to us within 72 hours of receipt of the invoice. To do this, go to our customer service page. If it concerns a small problem, you can still try to solve it together with the professional. He always has the legal right to a second chance to perform the work properly. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.

The professional is responsible for the proper completion of the job and will therefore have to complete it properly. Always try to find a solution with the professional first and rule out that there is no miscommunication or misunderstanding. In some cases it is not possible for the professional to complete the job in 1x. For example, when a part has to be ordered and replaced or when a wall has to dry first. Always ask the professional to wait with drawing up the invoice until the job has been completed satisfactorily and never pay the professional in the meantime. We can only offer you support if you let the job run entirely through Zoofy. For that reason, always pay only to Zoofy. If you really can't figure it out together, please contact us. In some cases we send another professional to solve the problem. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.

That is a mortal sin and we apologize for that. This is not how a professional should work. Please contact us directly for this. Then we look for a solution together. We can often still help you by sending another professional. We hope you will at least give us another chance to rectify this. We take this complaint very seriously and this is usually a reason for us to immediately stop working with the professional.

This is an unfortunate situation for which we apologize. Always report the damage immediately to the professional or report it within 72 hours after receipt of the invoice. The professional is responsible for a proper completion of the job. Go to our customer service page to report your problem. After completing the job, you will receive a request from us to leave a review in order to assess your professional. In this way you help us to maintain the quality of the affiliated professionals. Professionals who score insufficiently will be removed from the platform.