About Zoofy
We try to make it as easy as possible for you. On your home screen in the app you can immediately see which jobs you can pick up. You will receive a (push) notification from us with every new job. View the job description and dates. And if you can:
- Accept the job
- Complete the job
- Invoice via our Zoofy app
It's as simple as that! If it's not entirely clear you can view this video.
Zoofy only works with professionals registered with the Chamber of Commerce. In most cases it concerns self-employed persons (ZZP'ers). If that's you, you can start downloading our app:
After you have registered you can already look around and we will start working with your data. You will automatically receive a message when your account has been activated. Then read this article carefully. It explains how everything works.
We want to make sure that you are who you say you are and that we don't come across strange things about you (online). We call this screening. In this way we reduce the risk that professionals will come online who do not deliver good quality. That is good for you, for us and for the customer. If your registration has been approved, you will receive an email from us with further explanation. The agreements that apply to our cooperation, can be found here
In 2015 we started in Amsterdam with a limited number of services. We are now active nationwide. We determine your working area on the basis of the business address of your company. In most cases we use a radius of 15 kilometers around it. We do this so that you don't have to drive too far for a job. It must pay off to take up a job via Zoofy.
Customers can contact us for various jobs divided into the following categories: plumber, electrician, handyman, central heating technician, roofer, floor specialist, painter, landscaper, smart home installer and more. We are constantly expanding our services. During registration you can indicate in which category you would like to be active.
Customers can request a job through the website, 7 days a week, 24 hours a day. They can indicate when they want to be helped. In the case of an urgent request, a customer wants to be helped the same day. For other requests, the customer chooses a date and a part of the day. This can be in the morning (8:00 AM - 12:00 PM), afternoon (12:00 PM - 6:00 PM) or evening (6:00 PM - 9:00 PM).
With us you never pay per lead (a standard amount for receiving applications) or a fixed amount per month. We offer you jobs where we immediately show you what you earn. When you have created the invoice in our app, you will immediately see your total amount. Please read this article carefully, here everything will be explained how everything works.
For glass installation, fence installation, stucco, insulation and floor jobs, an amount of €25 will always be charged for accepting the job. Even if it the job has been canceled by the customer. The reason we do this is because we incur a lot of costs to get these jobs on our platform and we see that the cancellation rate is very high in this category. If we do not charge this amount, we will unfortunately no longer be able to offer these jobs on our platform.
Before the job
After you have accepted a job, you will immediately receive all the information you need to perform the job. You will also receive the name, address and telephone number of the customer. So you can always contact us in advance.
We ask you to always contact the customer before driving to an appointment. For example, you can ask whether you or the customer will arrange the material and you can already go through the details. By calling in advance you prevent miscommunication. Especially with urgent jobs, you must contact the customer directly to indicate the time when you will come by. In all cases applies: a deal is a deal. The customer is counting on your arrival!
New requests come in via the app (and mail). The application states the location where the job must be performed (without house number) and what must be done. You can also see immediately when the customer would like to be helped. If that moment suits you, click yes and you will receive the rest of the information so that you can contact the customer.
When a customer requests a job in the wrong field, there is a chance that you will not be able to perform the job. Explain to the customer that, for example, a plumber or electrician is needed and that you cannot help because of this. You may also refer the customer to our customer service. When you have informed the customer, let us know immediately that you cannot do the job. Tip: This can often be prevented by reading the description carefully beforehand.
You can use the telephone number you have received for this. Give the customer a call or send a message so that the customer is informed. You can also easily send a message via our app by using the 'I'm on my way' button. The customer will then automatically receive a message that you are coming.
That's always unfortunate. We assume that you keep to the agreements. So does the customer. If you are likely to be late for an appointment, contact the customer immediately and explain what is going on. When the customer agrees to the new time, you can still carry out the job. If the customer decides to cancel the job through you, we will charge you a standard fee.Hier you can read how you can avoid these kinds of costs.
No, from August 26, 2020, only customers can cancel a job with us. Inform them about that. Via the app you can postpone a job in case it will be carried out later. We expect you to do everything in your power to successfully carry out a job that has been accepted.
In case of abuse you risk in some cases that we will charge you a job fee. Hier you can read how you can avoid these kinds of costs.
Please note: professionals are not allowed to book jobs to another time on their own initiative and without consultation with the customer. Customers clearly indicate when they want to be helped.
Ai, that's difficult. When you have accepted a job, you will see the exact location appear in the app. If it seems that the address is incorrect or cannot be found, please contact the customer directly to ask whether the house number is correct and ask for instructions. In most cases it is solved this way. If the address turns out to be incorrect, please let us know as soon as possible.
Some places in the Netherlands appear twice. In very exceptional cases, a misunderstanding can arise about this. If so, please contact the customer and explain the situation. Then also let us know that it is a place that is far outside your work area. Then we will reassign the job to professionals who are active in that region.
We communicate to customer rates that apply to 1 person who carries out the job. It's crazy if you just show up with a colleague. If it is really necessary (in connection with safety or insurance) that you appear with a colleague, always discuss this with the customer in advance to avoid misunderstandings and make sure that you have the agreements that have been made in black and white. If this leads to problems, please contact us.
The customer expects you to come and do the job. The confirmation of the appointment also contains your name and telephone number. For that reason you cannot send someone else without consultation. If it really cannot be otherwise due to circumstances and all in exceptional circumstances, inform the customer in advance. You remain responsible at all times for completing the job properly.
During the job
If something threatens to go wrong with a job that is scheduled for today, please contact us as soon as possible to see if we can help you. It is also important that the customer is always kept well informed! So don't forget to call the customer.
At Zoofy, a deal is a deal. This means that you are present with the customer on the proposed day and within the specified time frame. Did you call or message the customer right away when you accepted the job? It can of course happen that people cannot respond immediately because they are busy with something else. Often there is not much going on. If you are already on location and the customer is not at home or if the customer cancels on the spot, you may, in most cases, charge a cancellation invoice amounting to €25 if you have used the 'I'm on my way' button. . Please contact us first!
Unfortunately, professionals can no longer cancel during the job. If the customer still wants to cancel the appointment, he/she must do so via their job status page. They can find these in the confirmation email of the appointment. If the customer cancels within 24 hours before the appointment or during the appointment (so you are already on location!) then you can, in most cases, receive a cancellation invoice amounting to charge €25. Please contact us first!
Sometimes you can't do the job all at once. For example, because you have to order a part or because a painted wall must first dry well. Consult with the customer when you return to finish the job, then adjust the execution date of the job via our app ('postpone job') and only create a total invoice when everything has been completed to the satisfaction of the customer.
Postpone the job? Look at this video
When you have accepted an application, the customer assumes that you can actually do the job. If there are complications during the execution of the job that prevent you from succeeding, first discuss this with the customer. Kindly explain what's going on. Then contact us. Then we can determine whether we can still help the customer in another way. If you cannot carry out the job – because of you – do not charge the customer anything.
Zoofy is not a fan of quotes. That is why we focus on jobs that usually do not require a quote. Customers then immediately book a professional to carry out a job. If the customer has not clearly indicated in the description in advance that he/she first wants to receive a (non-binding) quotation, you may consider the appointment as a job. Discuss this with the customer in a friendly manner. Measure all sizes to calculate a good price indication. Agree with the customer that you will charge one labor hour for measuring. You will deduct this in the event that the job eventually goes ahead. In such a case, always provide the customer with a professionally prepared quotation! If the customer has neatly indicated in advance that it concerns a quotation and you have nevertheless accepted the job, you will have to provide the customer with a non-binding price indication without charging any costs.
If you are at the customer and the problem or the job suddenly turns out to be very different than described by the customer, go in consultation to prevent miscommunication. Keep in mind that a customer is not a professional and therefore does not have all the knowledge of technical matters. Explain what needs to be done to carry out the job and what costs the customer can take into account. Usually you will figure it out together. We assume that a job you have picked up will be successfully completed. That is also the reason why you should always have contact with the customer in advance. If you still feel compelled to cancel a job on location, please contact us asap. In some cases we may charge you a standard fee. Read here how you can prevent that.
Sometimes things go wrong. That can happen. You are and will always remain responsible for a good professional execution of the job. If you cause damage (or provide faulty work) you can be held liable by the customer. For that reason, we require you to have a good liability insurance policy. Are you on a job and, for example, you knock over a vase or accidentally damage a wall or something else, always think along with a solution. In many cases, a customer is reasonable if you are open to a solution. Leave it to us alone and we will come up with a solution. In some cases, this may mean that we deduct an amount from the compensation you receive for your jobs. In most cases, it is better to call in your insurance to compensate the damage in this way. After all, that's what you have insurance for!
You can always charge the first hour for a job. Some jobs are solved after 15 or 30 minutes. If that is the case, ask the customer if there is not another job to do. After all, you charge for the first hour and customer friendliness is appreciated by everyone. If the customer is satisfied, you will receive a top review and that is important. For example, you can earn a head start when receiving new applications.
Job done, another happy customer! When you are done, create an invoice in the Zoofy app. Enter all amounts, ask the customer for a signature and press send. The customer immediately receives a Tikkie / SMS with a payment request. We will send the invoice by email. Keep in mind that customers always pay to Zoofy, never directly to the professional.
Create an invoice? Bekijk this instruction video.
After the job
Yes, as soon as you create an invoice via the app, you will receive a document from us by email stating your compensation for the job performed. You can use this for your own administration. We also automatically book this amount in our system so that we know how much we have to pay you. For that reason, you do not have to send us an invoice as well. We call this reverse billing. That saves you work again! If you have an accountant, you can also send the document with the fee directly to him for further processing in your administration.
Immediately after the job, let the customer know that something went wrong, then come up with a solution together. That something goes wrong is not a problem, as long as you solve it together in a friendly way. You always have the right (second chance) to fix the problem. If this doesn't work or if you really can't figure it out with the customer, let us know. If we receive a complaint from a customer, we will inform you what you think is wrong. If there is damage or faulty work, we ask a customer to send us photos of the situation. We always expect you to think along with us in order to find a solution. We require you to have liability insurance with sufficient cover. In the event of damage caused by you, you can (possibly) invoke this insurance. If you do not cooperate, we may have to come up with a solution ourselves. We will inform you about the outcome.
Wij gaan ervan uit dat jij iedere door jou opgepakte klus naar tevredenheid van de klant uitvoert. Only customers can cancel a job. Please keep us informed of any problems at all times. If you do this too late, you run the risk that we will charge you a fee. You can read here how to avoid fines.
Well done, then the customer will be satisfied with the work delivered. Follow-up jobs within 24 months after the original job must be registered again via Zoofy. You can do this very easily by sending our customer service an email or WhatsApp with the original job number and the new execution date. We will make sure that the job is then again in your overview.
Invoicing
You can easily do this immediately after the job via our app. Enter all amounts, ask the customer for a signature and press send. The customer immediately receives a Tikkie / SMS with a payment request. We will send the invoice by email.
Customers always pay to Zoofy, never directly to the professional.
Create an invoice? You can watch our instructionvideo here.
Yes, in principle you can always charge for the first hour. If you are ready after 15 or 20 minutes, ask the customer whether there is still a small job to do. That is so customer friendly. After the first hour you calculate the time per quarter of an hour. On the invoice you put the total wages and the material and parking costs.
No, Zoofy works without call-out costs/travel costs. The rate therefore only starts from the moment of arrival. You can, however, charge the first hour in full. If you need to collect materials during the job, always indicate this to the customer. You can charge €30 for the time you spend collecting the materials, assuming that these are unforeseen circumstances and it was not known in advance that materials had to be collected.
In principle, Zoofy is not a website to request quotes. We link a customer to a professional and try to do this as quickly and effectively as possible. Customers immediately make an appointment for a moment when you can come by to fix a job. When a customer says in the description that they want to receive a non-binding quote, we assume that you have read this. In that case you cannot charge any costs. If it is not stated anywhere that the customer first wants to receive a quotation, then one hour of labor may be charged for drawing up a quotation. Always discuss this with the customer and make sure that the customer actually receives a professionally prepared quote from you. Use the time you spend with the customer to measure everything properly. If the job continues, you can deduct the amount charged from the final invoice.
Immediately after successfully completing a job, you must create an invoice. If you do this on the spot and in the absence of the customer, a payment request will be sent immediately in the form of a Tikkie. The customer can pay this immediately when he/she is satisfied. If this really does not work, we use a payment term of 4 days.
Payouts
We process all the jobs you perform twice a month. This happens on the 15th and on the last day of a month. We look at the date on which a job is invoiced and go according to the following schedule:
- Jobs that are invoiced between the 1st and 14th of the month, are paid out on the last day of the same month.
- Jobs that are invoiced between the 15th and the 30th/31st are paid out on the 15th of the next month.
Example: you create an invoice on June 12, then you will receive your compensation on your account on June 30th.
If the customer has submitted a complaint (or is not satisfied), it must first be resolved properly. If that is the case and the payment is still received, we will return it to you as soon as possible. Invoices created because the customer was not at home, because a cancellation has been made, or in the event of a dispute about quotation jobs, we do not advance anyway. It may also be the case that we simply do not have your correct account number.
No that is not allowed. If you do, you risk a hefty fine. Read this article on how to prevent a fine. Customers always pay to Zoofy. We like to work according to a 'no-cure no-pay' principle and that is only possible if you also adhere to the rules of the game. The advantage for you is that you do not have to keep an eye on the payments by customers. We do. We will take care of any collection process.
If you do not update jobs in time (read: invoice or postpone and in exceptional cases unsubscribe), we may charge you a fine (formerly a job fee). We may also deduct that amount from the next payment you receive from us. Read this article on how to prevent these kinds of fines and other unnecessary costs.
Updating my profile
Fortunately, this won't be necessary often. Always make sure that we have the correct information. Send an email to [email protected] and we will take care of the processing. For example, without the correct bank account number (or in case of doubts about a correct registration with the Chamber of Commerce), we cannot pay you.
When you register, a work area is automatically set up based on your place of residence and type of work. Usually a radius of between 10 and 35 km. This is to ensure that the work offered is interesting to you and that customers always get a local professional to visit. This way you can switch quickly and you are not on the road all day. If you want to adjust your working area, you can send an email to [email protected]
Stop with Zoofy? Too bad when you leave us. If you really want to stop completely, send an email to [email protected] If you want to temporarily unsubscribe due to vacation, you can turn off all notifications in the app.
Zoofy App
You can install our app using one of the buttons below in the footer.
To log in you need the mobile number that is known to us. Enter that. You will then receive a code by text message that you can use to log in.
Do you have problems with our app or do you discover a mistake, please read this article first. Here we will explain how everything works. If you still have the same problem after that, let us know via [email protected].
As soon as your account has been activated you will receive an email with instructions and more explanation. When you have installed our app on your phone, enter your mobile number that is known to us. You will receive a code by text message that you use to log in. You can start working right away!
Also read this article carefully. Here we will explain how everything works. If you are unable to log in while your account is activated, please contact us.