How can we help you?

As long as your booking request hasn't been accepted by a professional, you can change the date and time via your booking page. You can access this page using the link in the confirmation email we sent you. Once you've updated your booking, we'll resend your request to our network of professionals. If your job has already been accepted by a professional, the appointment is confirmed. In that case, you can send them a message to discuss and arrange a new date together.

After submitting your booking request, you'll be taken directly to your booking page. You'll also receive a link to this page by email. From there, you can view the status of your request, make changes while it hasn't yet been accepted by a professional, or cancel the booking if needed. Once your job has been accepted, you'll receive a confirmation email. On your booking page, you can see which professional has been assigned, read their customer reviews, and find their contact details. You can also create an account on Zoofy.nl or in the Zoofy app. Your booking history will be automatically linked to your account, allowing you to view the status of all your bookings in one place.

If you've submitted a standard booking request but it hasn't yet been accepted by a professional, you can cancel it free of charge via the booking page linked in your confirmation email. Once your booking has been accepted, you can still cancel free of charge up to 48 hours before the scheduled start of the job. If you cancel within 48 hours of the appointment, a service fee will apply. If the professional is already on their way, an additional €30 cancellation fee will be charged. For urgent bookings that are scheduled to be carried out within 24 hours, free cancellation is no longer possible once a professional has accepted the job. These cancellation terms help protect both customers and professionals from unnecessary costs and inconvenience.

We're sorry to hear that. We expect all professionals on the Zoofy platform to deliver high-quality work, and customer satisfaction is our top priority. The professional is responsible for completing the job to the agreed standard. If you're not satisfied with the result, please let the professional know immediately or contact us via the chat at the bottom of this page within 72 hours of receiving your invoice. If it's a minor issue, we encourage you to try to resolve it together with the professional first. By law, they are entitled to a reasonable opportunity to correct the work before any further action is taken. Once your job has been completed, we'll invite you to leave a review. Your feedback helps us maintain the quality of our network. Professionals who consistently receive poor ratings are removed from the Zoofy platform.