1.1 Zoofy BV, established at Wibautstraat 137 H, 1097DN, Amsterdam, the Netherlands, and registered with the Chamber of Commerce under number 6369377, aims to connect supply and demand. Private individuals and companies (hereinafter: CUSTOMER / CLIENT) can easily book professionals registered with the Chamber of Commerce via the website zoofy.nl to carry out jobs.
1.2 The use of our PLATFORM and Zoofy’s services is only permitted in accordance with these General Terms and Conditions. Deviations must be expressly approved by Zoofy. Unless otherwise agreed, the General Terms and Conditions in force when the PROFESSIONAL accepts the job apply.
2.1 The PROFESSIONAL is registered with the Chamber of Commerce and carries out various jobs and repairs for the CUSTOMER / CLIENT through Zoofy. Certificates are mandatory for specialist professionals, such as central heating engineers and for certain types of electrical work. These General Terms and Conditions apply to the use of Zoofy’s services to facilitate the conclusion and processing of agreements between the PROFESSIONAL and the CUSTOMER / CLIENT.
2.2 Zoofy verifies the PROFESSIONAL’s registration. Once verification is complete, the PROFESSIONAL can receive job requests. From that moment, a user agreement exists between Zoofy and the PROFESSIONAL, to which these General Terms and Conditions apply. By entering into this agreement, the PROFESSIONAL authorizes Zoofy to conclude agreements on their behalf and represent them in dealings with the CUSTOMER / CLIENT. Zoofy processes the personal data and payment-related data necessary for registration and service provision, as explained in the privacy statement. This authorization and acceptance of the terms do not constitute general consent to data processing.
Furthermore, accepting a job does not create an agreement between Zoofy and the PROFESSIONAL, or between Zoofy and the CUSTOMER / CLIENT. Upon confirmation, an agreement is formed between the PROFESSIONAL and the CUSTOMER / CLIENT.
2.3 Zoofy facilitates the formation of this agreement. Zoofy applies its own rates for the CUSTOMER / CLIENT, which may differ from the PROFESSIONAL’s rates.
2.4 Payments by the CUSTOMER / CLIENT for completed work are arranged through Zoofy by a licensed payment provider. Payment is made via iDeal, QR code or bank transfer. A direct payment to the PROFESSIONAL results in a fine of €2,420 including VAT and termination of the cooperation.
3.1 The PROFESSIONAL requests permission to use Zoofy’s facilities (user agreement) by agreeing to and accepting these General Terms and Conditions, registering on the PLATFORM and purchasing a membership. The minimum term of a paid membership is one year or one month. The PROFESSIONAL can register and create an account through the Zoofy Pro App or the website function provided for this purpose. Account registration and identity verification may take place before approval to receive jobs; processing of registration data therefore begins at that earlier stage. Zoofy makes the applicable privacy information available before the data is collected.
An annual membership costs €119 excluding VAT.
A monthly membership costs €19.95 excluding VAT.
The PROFESSIONAL may cancel the membership in writing by emailing [email protected]. A one-month notice period applies.
If the membership is not cancelled, it is automatically renewed for one month and an invoice is generated automatically. During registration, the PROFESSIONAL must provide accurate information in accordance with Article 6.1 and submit any documents specified there. Membership fees already paid are NOT refunded. An administration fee of €7.50 is charged for administrative processing following a payment reversal.
3.2 Zoofy reserves the right to terminate the agreement, in whole or in part, with immediate effect and without prior notice of default in the following situations:
a) If the PROFESSIONAL fails to fulfil their obligations, including complaints about work performed by the PROFESSIONAL, whereby the review rating must not fall below 3.7.
b) If 40% or more of the jobs accepted by the PROFESSIONAL are cancelled.
c) If the PROFESSIONAL applies for or is granted a payment reversal.
d) If a bankruptcy petition is filed against the PROFESSIONAL or the PROFESSIONAL is declared bankrupt.
e) If the PROFESSIONAL liquidates or ceases their business.
f) If control of the PROFESSIONAL’s business is transferred to a third party.
g) If the PROFESSIONAL is considered unable to fulfil their obligations under the agreement.
If the PROFESSIONAL fails to pay on time, they are in default without further notice of default, and Zoofy may claim the amount due from the date on which the payment term expires. Where possible, this will be offset against outstanding purchase invoices.
4.1 Zoofy receives job requests from the CUSTOMER / CLIENT through the PLATFORM and sorts them by location, time and the work to be performed.
4.2 Zoofy automatically searches for a suitable PROFESSIONAL and forwards the job request. The PROFESSIONAL informs Zoofy through the PLATFORM whether they accept a job request from a CUSTOMER / CLIENT.
If a PROFESSIONAL accepts the job request, it is blocked for all other PROFESSIONALS. Zoofy accepts the CUSTOMER / CLIENT’s offer on behalf of the first PROFESSIONAL to accept the request by notifying the CUSTOMER / CLIENT by email and confirming the assignment.
This establishes a contract for work between the PROFESSIONAL and the CUSTOMER / CLIENT. Zoofy is not a party to the contract for work. The PROFESSIONAL performs the agreement concluded with their CUSTOMER / CLIENT under their own responsibility and liability.
5.1 To manage the PLATFORM and present the PROFESSIONAL’s services with their specified specialties and work locations.
5.2 To maintain a user account for the PROFESSIONAL in which contracts for work concluded through Zoofy’s facilities can be viewed for as long as the account and the relevant data should remain available for that purpose. Termination of the cooperation, closing the account and retaining or deleting personal data are separate actions. The privacy statement applies to retention periods and requests for correction or deletion. Simply removing the app from a device does not close the account or delete data stored by Zoofy.
5.3 To forward suitable job requests from the CUSTOMER / CLIENT to the PROFESSIONAL based on the PROFESSIONAL’s specified specialties and location.
5.4 To accept the job request on the PROFESSIONAL’s behalf when the PROFESSIONAL makes a commitment to the CUSTOMER / CLIENT. Zoofy prepares invoices for work performed based on information entered by the PROFESSIONAL and arranges delivery to the CUSTOMER / CLIENT. Zoofy processes booking changes and cancellations by the CUSTOMER / CLIENT (and remains free to charge its own cancellation fees).
5.5 If the CUSTOMER / CLIENT wishes to change or cancel an appointment for work, Zoofy immediately informs the PROFESSIONAL by email, push notification or telephone.
5.6 Zoofy receives complaints from the CUSTOMER / CLIENT and forwards them to the PROFESSIONAL, who can review and, where possible, resolve them. The PROFESSIONAL informs Zoofy if an invoice should not be sent because of a complaint or if the CUSTOMER / CLIENT should receive a credit note. Zoofy is free to provide the CUSTOMER / CLIENT with an appropriate solution and charge the cost to the PROFESSIONAL. Zoofy informs the PROFESSIONAL in advance by email, WhatsApp or telephone.
6.1 When registering through the Zoofy Pro App or the PLATFORM, the PROFESSIONAL provides Zoofy with the data and documents necessary for registration, identification and service provision:
Business name, first name, surname, business address, email address, telephone number, Chamber of Commerce number and VAT number.
Their specialties and service area, or possible work locations. Specifying a service area does not constitute consent to tracking their current GPS location.
The bank account information necessary for invoicing and payouts.
The policy number of their liability insurance and, where necessary, relevant proof of insurance.
A valid identity document for identification during onboarding. Inspection and any temporary storage are subject to the restrictions in section 3.a of the privacy statement, including deletion as soon as the copy is no longer needed and no later than thirty days after receipt.
Current certificates and/or other documents demonstrating professional competence. Zoofy may request relevant references from former clients to the extent necessary for verification.
When requesting information, Zoofy explains which fields are mandatory or optional and the consequences if necessary data is not provided. The purposes, legal bases, masking of unnecessary data, retention periods and privacy rights are set out in the privacy statement. Account data and the data needed for the login or verification method used in the app are processed only for the purposes explained there.
By accepting a job, the PROFESSIONAL declares that they hold valid and current certificates. Zoofy is not responsible for checking these certificates or their accuracy.
Any changes to the above information must be reported to Zoofy immediately. Job requests cannot be forwarded without complete information.
6.2 After completing a job, the PROFESSIONAL creates an invoice in the Zoofy app for labour and materials used. Zoofy arranges delivery of this invoice to the CUSTOMER / CLIENT by email.
6.3 The PROFESSIONAL is responsible for their own taxes and social security contributions and for taking out disability insurance. Liability insurance with sufficient coverage is mandatory.
6.4 There is no obligation to accept job requests. The PROFESSIONAL authorizes Zoofy to accept assignments on their behalf in accordance with their instructions.
6.5 Changes to booked jobs must be reported to Zoofy immediately through the PLATFORM or by telephone.
If a job is not performed for reasons attributable to the PROFESSIONAL, or no invoice is submitted within 2 days after the date of performance, the following applies:
A fine of €149 including VAT for lost income.
The PROFESSIONAL agrees that their contact details may be shared with the CUSTOMER / CLIENT where this is demonstrably necessary for a booked job.
6.6 The PROFESSIONAL contacts the CUSTOMER / CLIENT within 24 hours of accepting the job. This is required to be entitled to any cancellation invoice (see Article 7.2). In the event of repeated failure to do so, Zoofy reserves the right to terminate the cooperation.
6.6 After accepting a job through Zoofy, the PROFESSIONAL contacts the CUSTOMER / CLIENT within 24 hours of acceptance. Together with the other conditions, this is a requirement for entitlement to a cancellation invoice (see Article 7.2). In the event of repeated failure to contact the CUSTOMER / CLIENT within 24 hours of acceptance, Zoofy reserves the right to terminate the cooperation or take other appropriate measures.
7.1 The CUSTOMER / CLIENT enters into a remote contract with the PROFESSIONAL and may withdraw from it within 14 days without giving a reason. Exceptions apply if:
a) The job has already been fully completed within the cooling-off period.
b) The request concerns an urgent job (performance within 4 hours).
7.2 If the CUSTOMER / CLIENT cancels, and the PROFESSIONAL, within 24 hours of acceptance:
has made contact by telephone or WhatsApp,
has been on their way,
has used the “I’m on my way” button,
and has reached the correct job address,
the PROFESSIONAL is entitled to a cancellation invoice of €25, provided that the CUSTOMER / CLIENT has paid through the payment provider. Zoofy charges these costs on behalf of the PROFESSIONAL unless otherwise indicated.
8.1 All payments go through Zoofy and include VAT. The current rates are displayed with each job request. If the CUSTOMER pays the PROFESSIONAL directly, a fine of €2,420 including VAT applies and the cooperation may be terminated immediately. The foregoing also applies if the PROFESSIONAL actively approaches, encourages or otherwise attempts to persuade a CUSTOMER to make payments outside the Zoofy PLATFORM.
8.2 Zoofy may adjust prices. Rates charged to the CUSTOMER may differ from the PROFESSIONAL’s compensation.
8.3 Any cost estimate or quotation must first be shared with Zoofy. Zoofy informs the CUSTOMER / CLIENT.
8.4 Zoofy may withhold amounts from the PROFESSIONAL’s compensation. After each job, the PROFESSIONAL receives a compensation breakdown by email or through the app. Payouts are processed weekly, usually on Monday. On public holidays, payouts take place on the next business day.
8.5 Zoofy pays out invoices only when the CUSTOMER has paid the invoice in full and no complaints have been submitted about the work performed. Payouts follow the usual business payment terms: at least 29 days after the invoice date, with payouts always taking place on fixed payout days.
8.6 When the PROFESSIONAL uses the Zoofy Fast Payment Service, the payment terms stated in Article 8.5 do not apply.
In exchange for a percentage-based fee per invoice, the relevant invoice is paid out faster, namely within 8 to 14 days after the invoice date, provided that the CUSTOMER has paid the invoice through Zoofy and
no pending complaint has been filed against the PROFESSIONAL.
Payouts under the Fast Payment Service, just like regular payouts, take place only on fixed payout days.
The PROFESSIONAL can activate or deactivate the Fast Payment Service in the Zoofy Pro App. The service applies only to invoices created while the Fast Payment Service is enabled. Zoofy applies selection and/or admission criteria for participation.
If a complaint is submitted after invoicing, or if further investigation is required, Zoofy may suspend the payout and/or revert to the regular payment schedule described in Articles 8.4 and 8.5.
Zoofy reserves the right to modify or terminate the terms, fees or availability of the Fast Payment Service. The PROFESSIONAL is informed through the Zoofy Pro App and/or by email.
8.7 Service fees and payments made directly to Zoofy do not form part of the PROFESSIONAL’s compensation. A fine of €149 applies if the job is cancelled less than 24 hours in advance for reasons attributable to the PROFESSIONAL.
8.8 Invoicing through the Zoofy Pro App and payment by QR code are mandatory for guaranteed payout.
For other payments, the PROFESSIONAL remains responsible for collection. Zoofy takes over collection where necessary.
8.9 Amounts or fines payable may be deducted from outstanding payouts. Job acceptance fees also remain payable if the CUSTOMER cancels.
8.10 A minimum charge of 1 hour applies, provided that the job has been completed. If the job cannot be performed for reasons not attributable to the PROFESSIONAL and the PROFESSIONAL can demonstrate that they attended the location, an inspection invoice of €42 may be submitted.
8.11 Zoofy communicates rates based on one person performing the job. It is therefore not customary to bring a colleague without prior consultation. If working with a colleague is strictly necessary, for example for safety or insurance reasons, always discuss this with the CUSTOMER in advance. Clearly state that this affects the hourly rate.
Make sure the agreed arrangements are recorded in writing to avoid misunderstandings afterwards. This may already have been done through a WhatsApp conversation with the CUSTOMER.
If problems arise or you have any questions, please contact us.
8.12 Obvious errors in rates and pricing. The rates and prices displayed in the Zoofy Pro App or otherwise communicated by Zoofy are compiled with due care. Nevertheless, obvious errors, typographical mistakes or technical inaccuracies may occur. If it is reasonably clear to the PROFESSIONAL, or should reasonably have been clear, that a displayed rate is incorrect — for example, where a fixed price is mistakenly shown as an hourly rate — the PROFESSIONAL cannot derive any rights from such incorrect rate. In such cases, the rate that was reasonably intended applies, or the rate determined by Zoofy based on the nature of the job, the agreements made and the customary rates. The PROFESSIONAL must report any suspected error to Zoofy without undue delay and may not take advantage of such error. Zoofy reserves the right to correct incorrect invoices, suspend payments and recover any amounts unduly paid.
If the PROFESSIONAL wishes to carry out further work of any kind for a CUSTOMER / CLIENT, or is asked by the CUSTOMER / CLIENT to do so, for whom the PROFESSIONAL has received an assignment through Zoofy within the past 24 months, the PROFESSIONAL:
Informs the CUSTOMER / CLIENT that a job request through Zoofy is required for this work.
Must notify Zoofy immediately, after which the job confirmation is registered in the PROFESSIONAL’s name.
If the PROFESSIONAL accepts new requests from a CUSTOMER / CLIENT introduced through Zoofy and these are not processed through the PLATFORM, the following applies:
Zoofy is entitled to reasonable compensation for lost income in the amount of €2,420 including VAT.
If the PROFESSIONAL invoices the CUSTOMER / CLIENT for all or part of the work outside Zoofy, the same compensation of €2,420 including VAT is payable.
10.1 Zoofy is not liable for the performance of the contract for work by the PROFESSIONAL or the CUSTOMER / CLIENT. Zoofy is only liable for damages in cases of intentional misconduct or gross negligence. In the event of gross negligence, liability applies only to a breach of these terms.
10.2 Zoofy’s website may contain links to external third-party websites. Zoofy is not responsible for the content of those websites; the links serve only as a navigation aid.
10.3 The PROFESSIONAL expressly does not enter into an employment contract with Zoofy when entering into a contract for work or user agreement. The content of the assignment is agreed between the PROFESSIONAL and the CUSTOMER / CLIENT.
11.1 The user agreement is concluded for an indefinite period and may be terminated in writing at any time. An email is sufficient.
11.2 If Zoofy terminates the agreement for reasons attributable to the PROFESSIONAL, Zoofy may cancel ongoing bookings on behalf of the PROFESSIONAL. If the PROFESSIONAL terminates the agreement, Zoofy is also entitled to cancel all ongoing bookings on behalf of the PROFESSIONAL and notify the CUSTOMER / CLIENT.
11.3 Zoofy may stop forwarding job requests to the PROFESSIONAL if:
a) The PROFESSIONAL has not accepted any job requests for more than one month.
b) The CUSTOMER / CLIENT submits repeated complaints about the work performed.
c) The average review rating is below 3.5 stars.
d) The PROFESSIONAL fails to comply with these terms.
e) Other circumstances arise that Zoofy considers unacceptable.
Removal from the PLATFORM does not mean that the provisions of these terms cease to apply.
12.1 The PROFESSIONAL agrees that Zoofy may contact them by email, telephone or post during the term of the agreement and for up to six months afterwards to:
improve the service,
request feedback,
provide information about extensions, improvements or partnerships.
12.2 The PROFESSIONAL may carry out other assignments for non-Zoofy customers without informing Zoofy. Both parties must comply with data protection legislation. Personal data of the CUSTOMER / CLIENT is used exclusively to perform the relevant agreement. The parties treat all information about CUSTOMERS, services, procedures and earnings as confidential, including after termination of the cooperation.
12.3 Zoofy may amend these terms at any time. The amended terms are made available to the PROFESSIONAL with each job request via a link. If the PROFESSIONAL does not object within two weeks, the amended terms are considered accepted.
This agreement is governed by Dutch law.