General Terms and Conditions for the use of Zoofy.nl as a professional

 

1. VALIDITY AREA

1.1 Purpose of ZOOFY
Zoofy BV, Wibautstraat 137 H, 1097DN, Amsterdam, the Netherlands, registered with the Chamber of Commerce under number 63693771 (hereinafter: ZOOFY), aims to connect supply and demand, enabling private individuals and companies (CUSTOMER / CLIENT) to easily hire Chamber of Commerce-registered professionals (PROFESSIONAL) via the website zoofy.nl (PLATFORM) for the performance of jobs (JOBS).

1.2 Applicability of Terms
The use of the PLATFORM and ZOOFY's services is governed exclusively by these General Terms and Conditions. Deviations from these terms must be explicitly approved by ZOOFY. Unless otherwise agreed, the terms valid at the time of registration, or the latest version communicated in writing to the PROFESSIONAL, will serve as the legal framework for facilitating agreements between PROFESSIONAL and CUSTOMER / CLIENT.


2. SUBJECT MATTER OF THE AGREEMENT

2.1 Scope of Services
The PROFESSIONAL is registered with the Chamber of Commerce and provides professional services or repairs to private individuals and businesses.

These General Terms and Conditions apply to the ongoing use of ZOOFY’s services, specifically to:

  • Facilitate the conclusion of agreements between PROFESSIONAL and CUSTOMER / CLIENT

  • Commercially process such agreements on behalf of the PROFESSIONAL

2.2 Relationship Between Parties
There is no contract for work between ZOOFY and the PROFESSIONAL or ZOOFY and the CUSTOMER / CLIENT. Upon accepting a job request, the PROFESSIONAL enters directly into a contract with the CUSTOMER / CLIENT.

ZOOFY facilitates the formation of that agreement on behalf of the PROFESSIONAL and receives a commission based on the total invoice amount.

2.3 Payments and Authorization
CUSTOMER / CLIENT payments are processed via a licensed payment provider (e.g., Tikkie, iDeal, bank transfer) and go through ZOOFY.

Upon successful registration and verification, ZOOFY confirms account activation via email, establishing the user agreement between ZOOFY and the PROFESSIONAL. By entering into this agreement, the PROFESSIONAL:

  • Authorizes ZOOFY to act as their representative to accept job requests

  • Agrees to the sharing of payment-related data with ZOOFY for administrative processing

 

3. CONCLUSION OF THE USER AGREEMENT

3.1 Acceptance and Registration
The PROFESSIONAL requests to use ZOOFY’s services by:

  • Accepting these General Terms and Conditions

  • Registering on the PLATFORM

  • Purchasing a paid membership

3.2 Membership Duration and Cancellation
Paid membership options:

  • One-year membership: €119 (excl. VAT)

  • Monthly membership: €19.95 (excl. VAT)

Cancellation:

  • Must be submitted in writing via email to vakman@zoofy.nl

  • One-month notice period applies

  • If not cancelled, the membership is automatically renewed for one month, and an invoice is generated

3.3 Provision of Information
During registration, the PROFESSIONAL must provide accurate data and documents as specified in Article 6.
Membership fees already paid are non-refundable.

3.4 Right to Immediate Termination
ZOOFY reserves the right to immediately terminate the agreement without prior notice in any of the following situations:

a) The PROFESSIONAL fails to fulfill contractual obligations or engages in professional misconduct
b) A payment reversal is applied for or granted
c) Bankruptcy is filed or declared against the PROFESSIONAL
d) The PROFESSIONAL liquidates or ceases operations
e) Control of the PROFESSIONAL's business is transferred to a third party
f) The PROFESSIONAL is deemed unable to fulfill contractual obligations

3.5 Consequences of Non-Payment
If the PROFESSIONAL fails to pay on time, they are in default without further notice. ZOOFY may claim outstanding fees from the day after the due date and offset them against other pending invoices.

 

4. FACILITATING

4.1 Reception and Distribution of Requests
ZOOFY receives job requests from CUSTOMER / CLIENTS through the PLATFORM, app, phone, SMS, or email. These requests are sorted by location, time, and activity, and forwarded to suitable PROFESSIONALS via:

  • Email

  • Text message

  • ZOOFY portal

  • ZOOFY app

  • Phone

4.2 Job Acceptance Process
The PROFESSIONAL informs ZOOFY via the above channels whether they accept the job. Once accepted:

  • The request is blocked from other PROFESSIONALS

  • ZOOFY notifies the CUSTOMER / CLIENT that the PROFESSIONAL has accepted the job

  • A contract for work is thereby established between CUSTOMER / CLIENT and PROFESSIONAL

4.3 ZOOFY’s Role
ZOOFY:

  • Acts solely as an intermediary

  • Is not a party to the contract for work

  • Is not responsible or liable for job execution or fulfillment

 

5. OTHER DUTIES OF ZOOFY

5.1 General Responsibilities
ZOOFY is obligated to:

a) Manage the PLATFORM and present the PROFESSIONAL's offered specialties and work locations
b) Maintain a user account where the PROFESSIONAL can view concluded work agreements
c) Forward suitable job requests to the PROFESSIONAL based on selected specialties and region
d) Accept a CUSTOMER / CLIENT’s booking on behalf of the PROFESSIONAL upon their confirmation

5.2 Invoicing and Processing

  • ZOOFY prepares invoices for jobs completed, based on input from the PROFESSIONAL

  • ZOOFY sends invoices to the CUSTOMER / CLIENT and processes any cancellations or booking changes

  • If the CUSTOMER / CLIENT wishes to change or cancel a job, ZOOFY notifies the PROFESSIONAL immediately

5.3 Complaint Handling

  • ZOOFY receives complaints from CUSTOMER / CLIENTS and forwards them to the PROFESSIONAL

  • The PROFESSIONAL must notify ZOOFY if an invoice should not be sent or if a credit note is required

  • ZOOFY may, at its own discretion, provide CUSTOMER / CLIENTS with compensation and charge the cost to the PROFESSIONAL (prior notice is given via email, SMS, or phone)

6. DUTIES OF THE PROFESSIONAL

6.1 Required Information at Registration
The PROFESSIONAL must provide ZOOFY with:

a) Company and personal identification (business name, first name, surname, address, Chamber of Commerce and VAT numbers)
b) Listed specialties and work locations
c) Valid email address and phone number
d) Complete and valid bank account information

ZOOFY reserves the right to request references from former clients.

6.2 Information Updates
The PROFESSIONAL must inform ZOOFY immediately of any changes to submitted data. Failure to do so may result in job requests being withheld.

6.3 Invoicing Obligations
After completing each job, the PROFESSIONAL must:

  • Generate an invoice using ZOOFY’s application

  • Include hours worked and any materials used

  • ZOOFY ensures the invoice reaches the CUSTOMER / CLIENT

6.4 Legal and Insurance Responsibilities
The PROFESSIONAL:

  • Is not an employee of ZOOFY

  • Must handle their own tax and social security contributions

  • Must have sufficient liability insurance

  • Is not obligated to accept job requests

6.5 Authorization and Communication

  • The PROFESSIONAL authorizes ZOOFY to accept job requests on their behalf and handle necessary declarations

  • Any expected delay or changes to accepted jobs must be immediately reported to ZOOFY

  • The PROFESSIONAL must contact the CUSTOMER / CLIENT within 24 hours of job acceptance

6.6 Penalties for Non-Performance
If the PROFESSIONAL fails to perform a job or submit an invoice within 2 days after completion, ZOOFY may charge an irrevocable standard fine of €149 (incl. VAT) due to lost revenue.

6.7 Contact Information Disclosure
ZOOFY may share the PROFESSIONAL’s contact details with the CUSTOMER / CLIENT when:

  • The information is requested in connection with a booked job

  • There is a legitimate reason (e.g. insurance claim)

7. CANCELLATION

7.1 Right of Withdrawal
Since the CUSTOMER / CLIENT enters into a remote contract with the PROFESSIONAL, they may cancel within 14 calendar days after confirmation, unless:

a) The job is fully completed within the cooling-off period
b) The job involves urgent repair (within 4 hours), marked as “URGENT” or “TOMORROW” on the platform

7.2 Last-Minute Cancellations
If the CUSTOMER / CLIENT cancels less than 24 hours before the scheduled job and the PROFESSIONAL:

  • Presses “I’m on my way”

  • Can prove arrival at the correct address

They are entitled to a €25 compensation, provided payment was processed via the platform.

ZOOFY will charge the CUSTOMER / CLIENT on behalf of the PROFESSIONAL unless told otherwise immediately after cancellation.

 

8. COMMISSION AND PAYMENTS

8.1 General Payment Process
All payments from the CUSTOMER / CLIENT to the PROFESSIONAL for the reimbursement of work are made through ZOOFY. All payments are inclusive of VAT.

8.2 Pricing and Rate Updates

  • The current rates for work are published on the PLATFORM and included with each job request.

  • Rates may apply per hour or at a fixed price, depending on the job type.

  • ZOOFY reserves the right to adjust pricing, but must inform the PROFESSIONAL in advance.

  • Upon such notice, the PROFESSIONAL is free to decide whether or not to accept jobs at the updated rates.

If the CUSTOMER / CLIENT requests a cost estimate, the PROFESSIONAL is free to negotiate and agree on a total price with the CUSTOMER / CLIENT directly.

8.3 Customer Rates and Mediation Fee

  • ZOOFY is free to apply its own customer-facing prices, which may differ from the PROFESSIONAL’s compensation.

  • ZOOFY is entitled to withhold a minimum of 15% commission on the invoiced amount as mediation earnings.

8.4 Payment Structure and Reverse Billing

  • ZOOFY uses a reverse billing system: after job completion, the PROFESSIONAL receives a compensation breakdown via email or through the PLATFORM.

  • Payouts are processed weekly, usually on Monday. If Monday is a public holiday, payouts are made on the next business day.

  • ZOOFY holds payments for at least 29 days to allow the CUSTOMER / CLIENT to file complaints. If no complaints are received and the invoice is paid, the PROFESSIONAL is paid the following Monday.

8.5 Exclusions from Compensation

  • Service fees and other charges paid directly to ZOOFY by the CUSTOMER / CLIENT are not considered part of the PROFESSIONAL’s compensation.

8.6 Non-Performance by Customer / Client
If the CUSTOMER / CLIENT:

  • Does not proceed with the scheduled job without notice

  • Refuses to pay due to dissatisfaction with the job or the PROFESSIONAL's communication

ZOOFY is entitled to claim 15% of the invoice amount as compensation.

8.7 Fines for PROFESSIONAL
If the PROFESSIONAL:

  • Cancels the job less than 24 hours in advance for reasons attributable to them

  • Fails to appear (“no-show”)

  • Performs the job poorly

ZOOFY will charge an irrevocable fine of €149 (incl. VAT) due to lost income.

8.8 Responsibility for Collection and Deductions

  • The PROFESSIONAL remains ultimately responsible for the collection of unpaid invoices.

  • However, ZOOFY will handle the full collection process if the PROFESSIONAL received a signed job confirmation and no complaint was lodged.

  • Any amounts or fines owed to ZOOFY may be deducted from the PROFESSIONAL’s next payout.

8.9 Job Acceptance Costs
If a PROFESSIONAL accepts a job for which they pay an acceptance fee, and the job is later canceled, ZOOFY is entitled to retain the acceptance fee, even in case of cancellation.

 

9. COMPENSATION

9.1 New Assignments with Existing Clients
If the PROFESSIONAL wishes to carry out new work for a CUSTOMER / CLIENT to whom they were previously assigned through ZOOFY within the past 24 months, they are required to:

  • Inform the CUSTOMER / CLIENT that a new job request must be submitted via ZOOFY

  • Immediately notify ZOOFY, so the job confirmation can be officially registered under the PROFESSIONAL’s name

9.2 Bypassing the Platform
If the PROFESSIONAL accepts new work from a CUSTOMER / CLIENT originally introduced via ZOOFY but fails to process the new request through the platform:

  • ZOOFY is entitled to compensation of €1,000 (excl. VAT) for lost mediation income

9.3 Unauthorized Invoicing
If the PROFESSIONAL bills the CUSTOMER / CLIENT for any portion of the work outside the ZOOFY system:

  • ZOOFY is again entitled to compensation of €1,000 (excl. VAT)

 

10. LIABILITY

10.1 Execution of Work
ZOOFY is not liable for the execution of the contract for work by the PROFESSIONAL and/or the CUSTOMER / CLIENT.

10.2 Legal Liability of ZOOFY
ZOOFY is only liable for damages in accordance with statutory law in cases of:

  • Intentional misconduct

  • Gross negligence

In case of gross negligence, ZOOFY is only liable for direct damages related to a breach of these General Terms and Conditions.

10.3 Third-Party Links
The ZOOFY website may contain links to third-party websites. These links are:

  • Provided for user convenience

  • Not under the control or responsibility of ZOOFY

  • ZOOFY is not accountable for the content or accuracy of any external website

10.4 No Employment Agreement
By entering into this agreement, the PROFESSIONAL explicitly agrees:

  • Not to claim or pursue an employment contract with ZOOFY

  • That the content of the agreement for work is independently defined between the PROFESSIONAL and CUSTOMER / CLIENT

 

11. TERMINATION

11.1 General Termination Right
The user agreement:

  • Is concluded for an indefinite period

  • May be terminated by either party at any time, without notice

  • Must be terminated in writing (email suffices)

11.2 Termination by ZOOFY for Cause
If ZOOFY terminates due to misconduct or breach by the PROFESSIONAL:

  • ZOOFY may cancel any current bookings on behalf of the PROFESSIONAL

  • ZOOFY will notify the CUSTOMER / CLIENT of the cancellation

11.3 Termination by the PROFESSIONAL
If the PROFESSIONAL terminates the agreement:

  • ZOOFY is irrevocably authorized to immediately cancel all ongoing bookings on behalf of the PROFESSIONAL

  • ZOOFY will inform the CUSTOMER / CLIENT accordingly

11.4 Suspension of Job Requests
ZOOFY may stop sending job requests if the PROFESSIONAL:

  • Does not accept job requests for more than one month

  • Upon request, job requests can be resumed

11.5 Other Grounds for Suspension
ZOOFY may also stop forwarding job requests if:

a) The CUSTOMER / CLIENT submits multiple complaints about the PROFESSIONAL
b) The PROFESSIONAL’s average review rating falls below 3.5 out of 5 stars
c) The PROFESSIONAL violates these General Terms and Conditions
d) Other situations arise that ZOOFY deems unacceptable

Note: Even if the PROFESSIONAL is removed from the platform, all applicable terms in this agreement remain enforceable.


12. FINAL PROVISIONS

12.1 Communication and Follow-Up
The PROFESSIONAL agrees that during the term of the user agreement and for up to six months after termination, ZOOFY may contact them via:

  • Email

  • Telephone

  • Post

This communication may relate to improvements, service extensions, satisfaction surveys, new features, or partnership opportunities on the PLATFORM.

12.2 Freedom to Work Outside the Platform
During the collaboration with ZOOFY, the PROFESSIONAL is free to accept and perform jobs independently, even without ZOOFY’s involvement.

12.3 Data Protection
Both parties agree to comply with legal data protection requirements:

  • The PROFESSIONAL may only use CUSTOMER / CLIENT data received via a job request for fulfilling that specific agreement

  • Data must not be used for unrelated or external purposes

12.4 Confidentiality
ZOOFY and the PROFESSIONAL must treat the following as strictly confidential:

  • CUSTOMER / CLIENT data

  • Work processes and internal procedures

  • Service details

  • Commissions

  • Any other information exchanged during and after the cooperation

This duty of confidentiality applies unless:

  • Disclosure is legally required

  • The terms of the agreement explicitly permit it

12.5 Amendments to Terms and Conditions
ZOOFY may change these General Terms and Conditions at any time. In that case:

  • Updated terms will be sent to the PROFESSIONAL by email or attached to a job request via a link

  • If the PROFESSIONAL does not object within two weeks, the new terms are considered accepted

12.6 Governing Law
This agreement is governed by Dutch law.

Last updated on: May 23, 2023