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Zoofy: reviews, complaints and reliability

Zoofy is a rapidly growing home services platform in the Netherlands that connects users with qualified professionals. In this article, we discuss Zoofy's reliability, customer reviews, and how we handle complaints. Discover why Zoofy is a popular choice and what you need to know before booking a job.

Table of Contents

• What is Zoofy?
• What do customers think of Zoofy?
• How does Zoofy handle customer complaints?
• How does the warranty work?
• How do you file a complaint about Zoofy?

What is Zoofy?

Zoofy is a Dutch online platform that enables consumers to quickly and easily book verified professionals for various home improvement and repair jobs. Our platform has been operating since 2015, and since then, we have built an extensive network of skilled professionals, ranging from plumbers and electricians to painters and landscapers.

What do customers think of Zoofy?

Check out verified reviews from our customers on Google below:

How We Handle Customer Complaints

Zoofy only works with screened professionals. Thanks to our review system, we maintain high-quality service. Below, you can find frequently asked questions from customers regarding complaints:

What happens if the professional doesn’t show up?

If this happens, please contact us immediately so we can find a solution together. If necessary, we will send another professional to complete the job. We take such complaints very seriously, and in some cases, they may result in the termination of our collaboration with the professional.

What if I am not satisfied with the completed work?

If you are not satisfied, discuss the issue directly with the professional or report it via our chat within 72 hours of receiving the invoice. For minor issues, you can work with the professional to find a solution. The professional has the right to redo the work if necessary.

What if the professional causes damage?

Report any issues directly to the professional or via our chat within 72 hours of receiving the invoice. The professional will attempt to repair the damage. If that is not possible, you can make a claim under the professional’s liability insurance.

For this reason, Zoofy requires professionals to have liability insurance. If this is not an option, or if the insurance is not available, you may be able to use Zoofy’s liability insurance.

How does the warranty work?

In addition to the legal warranty provided by the professional, Zoofy offers an optional warranty on completed work for a small fee.

The Zoofy Warranty Package is an optional service costing €6.95 per job, designed to protect jobs booked via Zoofy.nl. If something goes wrong, this package ensures that the job is completed successfully at no extra cost.

How do you file a complaint about Zoofy?

Do you have a complaint about a job, and are you unable to resolve it directly with the professional? Zoofy strives to resolve complaints as quickly as possible.

You can submit all complaints via email. Send an email to klantenservice@zoofy.nl, including your job number, so we can identify the specific job related to your complaint.